I've seen this kind of thing before. Wherever you see "I'll never fly Southwest again!" in these comments, you should read it as:
"Next time I fly, if I can get a cheaper ticket elsewhere, and it's at more convenient times or airports, then I'll definitely avoid Southwest and tell everyone who will listen how I'm taking a stand on an important issue that really matters to me!"
C'mon people, is this really such a big deal? So 1 person got delayed on 1 flight because of some set of circumstances that obviously didn't occur the dozens (hundreds?) of other times that person flew on Southwest. Hardly a trend, much less a terrible company policy.
I'm very sympathetic to pilots and flight crews who have jobs that involve public safety and are clearly very stressful and mostly thankless.
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