I have flown Southwest for the past two years with my service dog and yes they do ask what service the dog is for. I think it is important that they ask. I always travel with papers to support myself and the dog because I do not have a visible disability and because of that I'm often asked more personal questions about the dog by passengers not Southwest.
I just want the ability to fly from one place to the next as needed.
I do have one complaint that once onboard the attendants are often mixed in their directions about my seating choices. Some say I have to sit at the bulkhead and nowhere else. Others have required that the dog be completely under the front seat even though I am at a window and not blocking the aisle of other passengers. The SW web site states that the dog be on the floor in front or next to you. The FAA states that a trained service dog remain at the owners feet. SW needs to make their attendants aware of the companies requirements. I am deaf and it is kinda hard to push my hearing dog under the seat when her job is to remain next to me.
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