SWA is very good in the airports at deligating responsibilites to their employees but is NOT at the Customer Service phone number. They do not have an escalation path with any decision making capability at all. Committements for a call back from a Manager (Alivia?) were not met and absolutely no value to solve my problem because of mangement capability or authority.
My issues is simple. I did business with SWA online and now I have to wait to recieve a piece of paper from them to extent ticketless funds. While that is happening, I'm loosing out on special flight offer. WHY?
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