02-16-2010
11:40 AM
try to remember , that customers service is your first priority, not who was right or wrong, and after hears both sides, i feel you could have handled it better, whatever policy is in place, human decency need to play a part, and the conduct of your employee's need to be reviewed, there is a way to do what needed to be done, without making him feel he was being discriminated against, my mother is a larger woman, and if she was treated like that, you all would be looking for employment after the lawsuit.
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