I think it's great that SWA is getting WiFi. Now, for Business Select passengers maybe they should get the option of getting either free WiFi or a drink coupon (though how they would be able to put that into the system I'm not really sure, maybe they could issue them a card that they would slide in). As on VA, SWA should give the employees free WiFi (they use a card to get into the system on VA). I'm not sure if it should be a flat rate for no matter how fare you fly or maybe tiered rates depending on distance, or a daily charge (you slide your card in again on a connecting flight and it recognizes you), or maybe you can purchase a card for WiFi access but the more time you purchase, in advance, the cheaper it gets. Just some thoughts.
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I get why you're increasing fees on overweight and excess bags, after all you do still allow 2 bags for free as long as they're 50 lbs or less. I also get why you're now charging for UM's, the employees are ulitimately responsible for them both on the ground (when the people picking them up are not there on time) and in the air. What I don't understand though is why you let someone who has an infant take up a seat that they didn't pay for, after all you charge customers of size a fee for going into an extra seat and then you make them go through hoops to get the money back if it's not full -- why don't you do that for people with infants especially since you still have the lowest fares in the business. Why wouldn't someone want to put their child in a seat for their comfort and safety. Everyone just seems to want to get things for free and by allowing this practice you are giving them exactly what they want and then they get mad when they're told to hold their child. I wish you would charge even a $50 fee for allowing them to use their car seat if they didn't pay for that seat (or just purchase the seat to begin with). Please consider this in the future.
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