Another half-hearted apology. Why can't Southwest just admit they handled this situation horribly and promise to review their policy and make changes? You booted Mr. Smith because the pilot wanted to end boarding and get the plane off the ground. The GA overreacted to accommodate the pilot's wishes and booted Mr Smith the last person on the plane - not the other COS whom had been creating the seat swap that had been taking so long and delaying everyone in their seats.
I can't believe you keep pointing out with pride your 25 year old policy on COS. In 25 years you haven't been able to get this policy working properly? That is incredibly poor management.
Please stop saying this has anything to do with safety or you should stop taking anyone with any physical ailment, doesn't speak English, babies, children flying alone - anyone that would be unable to follow the FAs instructions during an emergency.
... View more
Another half-hearted apology. Why can't Southwest just admit they handled this situation horribly and promise to review their policy and make changes? You booted Mr. Smith because the pilot wanted to end boarding and get the plane off the ground. The GA overreacted to accommodate the pilot's wishes and booted Mr Smith the last person on the plane - not the other COS whom had been creating the seat swap that had been taking so long and delaying everyone in their seats.
I can't believe you keep pointing out with pride your 25 year old policy on COS. In 25 years you haven't been able to get this policy working properly? That is incredibly poor management.
Please stop saying this has anything to do with safety or you should stop taking anyone with any physical ailment, doesn't speak English, babies, children flying alone - anyone that would be unable to follow the FAs instructions during an emergency.
... View more
02-15-2010
01:14 AM
1 Love
Southwest, it is time to suck it up and admit that you mishandled this situation. I'm sure you have mistreated many other POS this time it just happened this time to be someone that has access to the media. This post is just defensive and not taking responsibility for poor customer service.
... View more