Southwest has amazing employees! I've been meaning to write a letter and I found your blog after asking where to comment on my last SWA LAX round trip. Anyway the employee - this one was named Bryan, a SWA "ramp" guy in Phoenix. May 5, 2007, I flew back to Phoenix from Orange County after attending a dental convention. As anyone knows who has flown out of Orange County in the evening the plane takes off like a rocket - straight up - I had placed my convention bag full of materials from the convention exhibit hall under the seat. Needless to say on takeoff, the entire contents of the bag slid out and disappeared under my seat in row 9. I had also placed my sunglasses and car keys in the bag. People behind me collected most items but the sunglasses were gone. After we landed, with the flight attendants help, I found them behind the last seat in the plane, as well as other items scattered along the way. I got off the plane and was nearly out of the terminal when I noticed I didn't have my car keys. I had placed them in the bag. It was late and the TCA security was closed and they would not let me go back to the plane and Bryan who was just randomly passing by overheard my story to the security guys and asked where I flew in from and said he would try and help. Then, 30 minutes later he returned. "Are these your keys?" He had somehow located the plane I flew in on and probably crawled down the aisle looking under each seat and found my keys - as well as a few more items from my bag. He refused any "reward" as I nearly shook his hand off. He smiled and disappeared. When I got to my car, my keys had taken on a new significance and I was thankful that it was Southwest I was flying.
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