Ask your managers who will handle WiFi if they have ever done tech support ? Because if you insist on not having an open network and going with one that is password-protected, I am here to tell you that on every single flight, you will end up having at least one angry passenger whose laptop cannot connect to your network! He/She will be irate and make a scene, having paid good money for your xxxx network and now it's not working, etc etc. .....putting your flight attendants in the role of computer tech support technicians.
Do you really want this?
I'm on the board of our local library and we specifically elected to keep our wifi network open to avoid having our librarians being put in this annoying position day after day!
Not every laptop will connect to a password-protected network for a variety of stupid reasons, reasons your staff won't want to have to worry about.
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No one who has posted here has mentioned the flight attendants. I sure hope that SW will let WiFi customers pay up front when they buy their tickets and get an access code issued to them which will allow them to log on to your planes' network.
To make the flight attendants run around and take wi-fi orders on every flight would not be a good use of their time when they're already trying to handle food and other in-flight issues. Why drive your employees crazy when it would be so easy to sell this service option with each ticket? Build it into your website and leave the attendants out of it!
I hope every airline offering wifi handles it this way. There's no reason why they can't.
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