I have just recently taken my last SWA flight.
I am a frequent business traveler and the thought of standing in a line like a herd of catle to obtain a seat is ridiculous. Flying is stressful enough, and the added burden of jockeying for a seat doesn't help. Get rid of open seating! You're losing business because of it.
Also, imagine my surprise when I was boarding a flight to Chicago with a man who was going to Orlando. The stop in Orlando was never mentioned. On a return trip from Las Vegas the stop in Abuquerque was a surprise.
Regarding the pre-boarding section. I thought this was provided for the families with small childen, or a handicapped person. Shame of the gate
attendant who allowed a man who was healthy enough to drag two large suitcases stacked on top of each other on a separate wheel attachment to pre-board. After everyone was seated, he had to jump up to go to the jetway to retrieve his wheel carrier. How much time did this save!
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