I am working on SouthWest case for Business school, and we need to find some specific information about the Operations Management at the Baltimore Airport. It seems that in 2001 the BWI airport was overwhelmed w/ flights, baggage was always delayed, it seemed that the BWI station was not staffed properly for the amount of flights and connections there. Has Southwest improved their operations at that Airport? if so, how? by spreading out traffic to other East coast airports? hiring more people? access to more gates? improving the turnaround time since then ?
Any information will be helpful, could not find anything on your official website.
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