As I read, read, read, and read more of the comments about being patient and everyone experiences computer gliches, it frustrates me. Every Project Manager knows with any production implementation, there is always a roll-back plan just in case something is not right. This should have been rolled back after the first hour of "gliches", and passed on to the test environment for QA. This is horrible. If SWA was losing money on the free trips earned at 16 flights, here is a no-brainer for you. Keep the old system and raise the limit from 16 to what it takes to make money instead of spending 100 million on a failed attempt at US-Air look-a-like program. It is us, the loyal customer that has been with you for years, who now are looking elsewhere, because of the program change. Just checkout your Facebook page and read it for yourself.
Mark King
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