My wife and I were at the Nashville International Airport this past July putting our ten year old grand daughter on a plane to Reno with her grandmother. We were having trouble finding her grandmother at the airport so we went ahead and checked her and her baggage in. Only one of us could accompany her to the gate. Well, even though my wife is her step-grandmother, my grand daughter Hailey loves her as much as one can love another. Her other grandmother is my ex-wife who is not real pleasant to be around so I decided that I would accompany Hailey to the gate. When Hailey heard that my wife, her Nana, would not be going to the gate with her, her eyes filled with tears. The Southwest clerk saw her crying and said " I just can't take the tears" and printed out another ticket for my wife.
This is one of the reasons why I will always be a Southwest customer. I don't know the clerks name, but God Bless her and her kindness. I will always fly with the heart.
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