Yeah, that was adorable and whatnot but you know darn well he could fit in the seat. So let me personally tell you southwest blog writers that i hate your company, and will never pay for your "services" since you dont seem to understand that you're supposed to treat a customer with respect and when you write a sad excuse for an apology letter (blog) you act like you bloody mean it instead of making up a bunch of bull about how you were right to treat him in such a manner when he was only taking up one seat.
Seriously, this was the worst apology i have ever read in my entire life. When you apologize you dont fucking say, you deserved it asshole, you said you were wrong and that he was right. Even when you're trying to make up for a wrong (probably because you want his/our money, not because you care) you treat the him like shit. Now i maybe skinny so this will never be a problem for me, but i demand you treat other people with dignity.
The way you treated kevin Smith and that poor woman (mostly the woman, she's the one you should really be sending your half assed apology to) is wrong.
Die in a fire, assholes.
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