I still fail to see where the issue was even addressed.. I was under the impression the problem at hand was that Mr Smith was seated with both armrests down and properly buckled up yet still was ejected from the flight..
This answer is both unsatisfactory and useless, if I were Mr Smith, I would haul a mock up of your seats to the nearest court house, sit on it and then have you prove in court HOW was he removed from a flight even after passing the armrest test.. Its clearly a case of discrimination and I hope that you guys get sued for it...
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