Dear Mr. Kelly,
On October 19, 2010, I was on Flight 150 from Chicago to Orlando when one of your flight attendants gave me great service and I thought you would like to know about it. While waiting to leave the gate, I could see what appeared to be my bag still on the luggage cart. My bag is a black rolling suitcase with a blue luggage tag that looks near identical to countless others. I asked the flight attendant, Scott McElheny, if there was any way to check to see if my bag was about to be left behind. He was able to confirm that it was my bag and that it had been overlooked when the plane had been loaded. Because of his willingness not to ignore my request or give me the standard line that there are many bags that look alike and that it is unlikely that I could identify my black rolling suitcase from another while sitting in the airplane, my bag did not get left behind and I had my suit for my meeting that afternoon. Great personalized customer service and willingness to listen to customers' requests is one of the many reasons why Southwest will continue to be my preferred airline.
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