I just traveled with SW from Portland to Reno. I haven't flown in a long time. I did not realize liquid makeup, creme medication antiobiotic, and perfume spray bottles were not allowed to be carried on. I had recently fallen and was wearing a hinged knee brace. I had all my toiletries and meds and perfume in a see through zipped plastic carryon and put it in my carryon extra purse. Of course I range all the bells. Portland airport TSA staff allowed me to keep my perfume and makeup, so I didn't give it much thought. They were reasonable and could see what it was. I was thoroughly checked and wanded, etc. (I did not mind, and staff was really very nice). Leaving Reno, I did put my perfume bottles in my check on luggage and the rest of my makeup, medicine, even mascara wand in my see through zipped plastic makeup bag. I thought I was okay, but when checked through the security, of course I was stopped. However, I got really chewed out by a man TSA security person when he went through my small carry on with the see through makeup bag. He told me that I should have had it in garbage zip lock bags for each liquid type item. I told him I though what I had was sufficient and didn't realize or understand and I was sorry. Three or four times he told me and I kept telling him, I just didn't realize and that Portland security had let me go through with it. He said "This isn't Portland, this is Reno" we do things differently here. He finally decided to let me keep my stuff, while a lady finished checking my body out, shoes, hands, feet, etc. I was nice and kept positive and cooperative. I thanked her. She said not everyone was as nice as I was about it. I like to think that my attitude and honesty kept the young man from throwing away about $400 dollars worth of perfume, medicines and toiletries. Wow, did I learn a valuable lesson. I was supprised at how tough he sounded, but I am trying to understand. I am 6l years old and I don't think I even vagualy look like I could be a terrioist. I don't understand why liquid makeup and perfume would be a problem or neosporine. At any rate, I am thankful he didn't throw out my stuff and that Portland was also reasonable and didn't throw my perfume out. They did mention it, but let me go through in Portland.
My one surprise however was to see that I had my sister's boarding pass and my drivers license and the first security guy didn't see it prior to my being searched. They also let my sister go through the line with my boarding pass and her drivers license in Reno. I WOULD THINK THAT IT SHOULD HAVE DEFINITELY BEEN CAUGHT MORE THAN A BOTTLE OF PERFUME OR NEEDING TO PUT YOUR STUFF IN A SANWICH ZIPLOCK BAG. i DID HAVE IT IN A CLEAR ZIPPED COSMETIC FOLD OVER TYPE BAG.
WERE IS THE COMMON SENSE IN THIS TYPE OF THING? I AM REALLY LUCKY AND GRATEFUL THEY DID NOT THROW OUT MY STUFF AS IT WOULD HAVE BEEN FINANCIALLY DIFFICULT TO REPLACE ALL MY CARRYONE STUFF. I THOUGHT I WAS BEING SMART IN HAVING IT WHERE THEY COULD SEE EXACTLY WHAT I WAS CARRYING ON, WHAT A JOKE.
I REALLY HADN'T SEEN THE NEW RESTRICTIONS WHEN I GOT MY TRAVEL DOCUMENTS, BUT I AM GLAD SW AIRLINES DOES SUCH A GREAT JOB.
I DON'T LIKE THE UNASSIGNED SEATS AS I WAS TRAVELING WITH SOMEONE ELSE. WE DID GET TO SIT TOGETHER GOING, BUT NOT COMING HOME. I DON'T LIKE THE UNCERTAINTY OF NOT KNOWING WHERE I AM GOING TO SIT, HOWEVER IT IT KEEPS COSTS DOWN THEN OKAY, BUT I AM NOT SURE HOW YOU CAN TELL ME THAT IT DOES.
I LIKE THE IDEA OF A BOTTLE OF WATER TO EACH PASSENGER MAYBE GIVEN AT THE GATE PRIOR TO BOARDING, SO HOSTESSES DON'T HAVE TO DEAL WITH IT.
A PEANUT OR CHEESE CRACKER TYPE ITEM WOULD BE NICE IN ADDITION TO PEANUTS FOR A CHOICE. IT TAKES A WHILE FOR DRINKS TO BE SERVED AND YOU GET A SMALL CUP, THEN THEY ARE PICKING UP BEFORE YOU CAN REALLY GET IT DRANK.. THEY SHOULD ALSO GIVE PEANUT SNACK AT DOOR AS YOU BOARD TO SAVE TIME.
I WOULD LIKE TO SEE DRINK CUPS BE LARGER IF YOU AREN'T GOING TO GIVE OUT THE CAN OF COKE, ETC.
ALL IN ALL, SOUTHWEST DOES A GREAT JOB AND I WILL KEEP FLYING WITH YOU. THANKS, CAROL MAY
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