02-16-2010
11:40 AM
Ms. Rutherford, that was horrifying. I know you have to do your job, but I'm embarrassed for you. That wasn't an apology or an admittance of any wrong-doing. From what I understand, SWA was completely in the wrong and treated Mr. Smith abhorrently, as well as another passenger on another flight he was on. How sad for you to be the one having to defend this. I know I will certainly not fly SWA again.
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