OK, I've been reading these comments for several days and just have to put in a few of my own. I'm an FA. I work A LOT. I also work in all three positions, meaning I'm in the front, middle and back so I deal with everybody. Regarding family boarding... I guess I could go either way on the policy but it seems to me that it is faster then before. I can't say that I've heard many complaints about it, honestly. Also, before, and after, this policy I have ALWAYS offered to help families with boarding. Our pilots often help too. If I see a parent struggling with too many items, or a rambunctious child, or more than one child, I ESPECIALLY offer my assistance. Just yesterday I held an infant while her father put in the car seat. One thing that hasn't changed... the stressed-out parent, they were stressed out before and they're stressed out now. I don't think the boarding process will really help that. I, as an employ can only do my best to help alleviate that stress as much as possible by offering help when needed. And to Emily, you don't HAVE to stand in line with the new boarding process. You can still chase your child while waiting for your group to be called.
And for the other changes... I think people really need to give these things a chance. I worked several commuter (& vacation) flights over the last two days and the people I talked to didn't have any complaints. I had one customer complain about the new process, "Go back to the old way, people can't count!" My response, it's new, people will figure things out as they get used to it. Change is tough, but it's inevitable. I'm sure that if things are really the disaster that many of you are predicting you'll see more change... But I don't think doomsday is here just yet.
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