I like the open seating option on Southwest and I fly almost weekly. On a recent fiight from Dallas to New York on American, me
and 2 co-workers were jammed up side-by-side in three seats. After the doors closed, the back row of seats were completely
empty. I asked a flight attendant if I could move to one of the empty seats and she said, "No! these seats are for the crew". Oh,
really, I thought they were for paying customers. The crew piled their coats and bags and lunches in the back seats.
Southwest's open-seating allows me to pick my seat (pardon the pun). If I'm one of the last on then I get the luck of the draw. I
One minor irritant, sometimes when I turn on the reading light above my seat, the light shines on my head, or shoulder, or the
seat next to me, can you check the alighnment of the reading lights occasionally?
Well, maybe a second minor irritant. I always check my bags to avoid having to wrestle them down the aisles. Only twice have I
had a bag delayed and it was returned promptly by SWA. If everyone would check their steamer trunks instead of insisting they
carry on, everybody would get in the air faster.
SWA, keep up the good work!
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