Southwest's customer service is hyperbole. I am stuck in SLC wih my family. A storm is approaching and they canceled my flight for today prematurely. The weather was not going to be too bad when my flight was supposed to arrive. Many other carriers have flights that are not canceled Also, Southwest shows another flight arriving a little bit later then mine was supposed to and the weather will be worst then. I had to reshedule my travel for tomorrow when it is obvious the weather will be worst than today. So I am sure I willl be back rescheduling later. When I was rescheduling he first agent hung up on me when I questioned their procedures. I am a rapid rewards customer that spends approximately $50,000.00/year on this card. That is going to stop immediately when I arrive home.
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