This decision by someone at Southwest to fore go the inspection is in keeping with other problems I have seen recently due to 2 factors. One is the growth of Southwest that is now occurring faster than people can be trained. Several time for example fights have to be delayed to totally re-id everyone on the flight. procedures are being changed faster than people can be trained to follow them. 2ndly the new management has changed priorities to promote profit-such as the business prices for a drink and a first board - and not really making sure that the efficiency and effectiveness is there.
Some manager made a decision not to pull those planes until after the Christmas rush and then did not follow through to get the inspections made.
the President should be communicating with the public not a spokesperson.
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