03-11-2011
12:17 PM
1 Love
I tried to buy tickets for myself and my husband. I'm 69, he's 64--so he's an "adult" by your reckoning. And I'm a "senior." But your site fills in the name of the person who logged in as the First Passenger automatically. In little tiny letters under First Passenger, it says (adult). I practically had to cancel my ticket and rebook, but the single person who answered the phone after half an hour was able (after I complained a lot) to do something called a "ticket exchange," and he said that would do it and we wouldn't get in trouble with the TSA. I actually kind of doubt it, but I don't want to rebook as prices are going up hourly. Please get your web site fixed so that it either (1) YELLS ADULT where it autofills the name of the person who logged in or (2) doesn't autofill or (3), best of all, figures out who is the adult and who is the senior and autofills the answers correctly. It should be able to do (3), since the "who is flying? TSA wants to know" questions have already been answered.
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