Here's to staying on topic! Cap. Evans is RIGHT ON. Someone out there is listening because this is what we recommend that our small business clients do on a regular basis - they listen to their customers and keep what we call "cash register" polls where employees "notice" things and keep up with trends. It's helping our small business clients stay ahead of the big box competitors by providing an advanced customer experience. Southwest has always been the "small fish" in the big bowl using similar customer first tactics. Kudos.
So, are you gonna keep us posted on the attendant "what's hot and what's not" lists? The inquiring public wants to know!
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