Thank you for not actually assessing the Safety and Comfort (Why are these proper nouns for your company?) of your travelers, but just making a knee-jerk reaction. If this traveler's proportions had actually disturbed others fliers or been prohibitive of Mr. Smith's movements Which they obviously weren't as he was able to board the plane), this reaction would have been justified.
When I travel on flights with elderly passengers or families with infants, I am made uncomfortable and unsafe. Elderly travelers are often slow and unable to operate emergency devices (or stow/remove their personal overhead luggage), while infants and/or toddlers crying and kicking my seat throughout a trip certainly make me uncomfortable. If airlines such as Southwest would like to create policies for comfort, they should do so unilaterally, as well as enforce such policies unilaterally. As it stands, to brush this under the rug of a "Safety and Comfort" policy is capricious.
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