02-16-2010
03:12 AM
Way to go Southwest! This is not surprising from the company who has gotten away with treating their customers like cattle for years. Every time I stand in one of those stupid lines, I ask myself why I flew with them. The next time you make the mistake of flying with SWA, notice the last people boarding from the C group. They usually end up standing confused at the end of the cabin trying to find the last 4 seats in the middle rows and not being able to find space for their carry-on luggage. Southwest, is it really worth treating your customers like this to save the cost of writing a seat number on the boarding pass?
With respect to Kevin Smith, he clearly does not fall in the category of needing to buy two tickets. He has been accustomed to doing so, because he is has the means to not worry about the extra cost . He is overweight, sure, but not that obese that he would really need two seats. He should be given a sincere apology, not the kind of BS Linda Rutherford offered up.
In general Southwest has a longstanding tradition of unreasonable treatment of their customers. It was sometimes unbearable to watch A&E's 'Airline' reality show with Southwest, as many of the episodes showing supposedly unruly passengers in fact very often ended up as examples of SWA employees overreacting and overreaching.
Thank you, Southwest Airlines, for reminding me not to fly with you again!
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