This is ridiculous. There is NO excuse for the current delay.
I have a wedding in mid-May in California. Half of the 200 guests are coming from Texas. My family has been a big fan of Southwest for a long time. So, with our save the date cards a few months ago, we told people to wait for Southwest. That they would open up fares soon enough and people could have a cheaper and more enjoyable flight out.
As other airlines' fares continue to rise, Southwest remains closed. This weekend, we bit the bullet and wrote our guests to apologize and encourage them to book their flights where ever they can and as soon as possible. This has been a horrible experience. It will potentially cost our guests thousands of dollars extra and reflects poorly on us as we told people to wait. It is the last time I wait for Southwest to open up.
***I'd rather have a slight schedule change than be glued to my computer constantly checking for Southwest to open up.***
- A previously satisfied Southwest customer leaving for Continental (where I can book through MID DECEMBER).
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I too agree with David's comments. Love the new site, but PLEASE, for the love of God, UPDATE YOUR FLIGHT SCHEDULE! We're past 4 months... I've called the 1-800 number and custom service in Dallas... and all I'm told is, "we don't know" and "download Ding".
My wedding is in mid May (N. California) and 90% of the guests are from out of town. We're all waiting on you to update your flight schedule and many are getting antsy as everyone else's rates increase. 😞
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