Dear Ms. Laraba:
A little over a week ago my wife and I had the unfortunate experience of flying Southwest Airlines to Chicago's Midway Airport. On our flight to Chicago the flight was listed at two different gates (yes the same flight same time). They finally changed it after confusing the passengers. My wife and I were unable to sit together, whoever thought up the open seating program should have been fired. On our return flight the flight was overbooked and again I was unable to sit with my wife. When they handed out the drinks some hot liquid was on the napkin and it spilled onto my fingers, I took the singed napkin to the flight attendant and requested some ice in a cup for my finger which had started to hurt. The attitude was less than friendly. I have never complained before regarding travel as I accept most incidents as part of the traveling experience, however this was beyond the pale of even common courtesy. Cheap flights and a bag of peanuts do not make for a great airline. I will never fly Southwest again and I will urge friends, family, and others to do the same.
Mike McPeck
Former Southwest Customer
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