02-18-2010
07:06 PM
2 Loves
After my personal experiences with Southwest Airlines in recent weeks and coupled with Mr. Smith's experience I can definitely say my company will no longer be utilizing SW airlines. Just in the past 2 months I've purchased over 300 round trip tickets with SWA for both short and extensive trips but I'll be switching airlines immediately.
I don't know why your flight attendants are so rude, hostile and carry such large chips on their shoulders. I can understand that people have bad days and for the first few times I just wrote it off to them having those bad days - but no longer. I am a very respectful "normal" sized business woman who flies in both business and coach and have an unfortunate habit of seeing how your flight attendants treat others beside myself.
I'm quite tired of never knowing if I'm going to be treated nicely when boarding your SWA flights and more than not the attitudes are atrocious! If they hate their jobs that much they shouldn't be in the air. I do NOT want a refund or other reward...I just want to be treated with courtesy and kindness that should normally be used between anyone we come in contact with during a normal day. Unfortunately SWA LACKS that common courtesy anymore and you're unfortunately losing me and my business as customers.
Very sad. Some customer service training may be warranted and something to look into.
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