Where is the loyalty? When I called to ask about this new "convenience," I find it is hardly convenient at all. I pay my $10 each way - and my companions (so that one of isn't holding a seat for the other one) and I still have to have my fingers hovering over the key board at exactly 24 hours til my flight so I can hopefully scoop an A ticket. Call me crazy but if everyone falls for this, we all can't be A tickets! Some of us will (horrors) get B or even C tickets.
Southwest -this is the nuttiest thing you've come up with in a long time. You are not the cheapest airline to fly anymore, not everyone entertains us with jokes or songs but you still have the free bags thing going on. Decide on who you want to be and who you want your passengers to be. Make the real call. Do you go back to where you were and just charge more for your tickets or do you start assigning seats???
Pick a lane and stay in it. Give us a reason to stay with Southwest.
... View more
08-02-2009
09:24 PM
30 Loves
In the past few months I have flown several different times. I make a point to ALWAYS get an A ticket with the likelihood that my partner and I can sit in the exit rows if at all possible. I sit at the computer, awaiting the moment when it is exactly 24 hours prior to my flight for that precise purpose.
Lately what I have encountered is people "holding" the exit row seats for other people, who did not happen to get into the A group or the early boarding group. The flight attendants have looked at me like I had two heads and agreed that the seats were "saved." What exactly is the policy??? Either the numbering system works for every single person or it doesn't work at all!
Twice I have been denied the exit row seats, when they were clearly available, with the knowledge and help (to the other party) by the flight attendant. I am frustrated and perplexed. I love Southwest and I appreciate the letter/number system but when a flight attendant acts in collusion with another passenger to deny me a sight I have rightfully earned, , I don''t know what to do.
Do I call another flight attendant over, holding up all the other passengers, utlimately ticking off the person I who would be my seatmate for several hours? Do I just give up and meekly take another row, when indeed, I have earned the exit row? After being denied the seats at two different times, and today watching another flight attendant "hold seats" for people she obviously knew - denying, unknown to her, a SWA supervisor from another city and her husband the chance to sit together, I thought, this isn't right.
What is the policy and if there isn't one, shouldn't there be? No flight attendant should be able to hold seats or allow passengers to hold seats, thus denying them the freedom of seat selection we all pay for with our carefully planned time and money. How does this message get across to all of the flight atttendants and what is the recourse when one of them tries to refuse an obviously available seat to a SWA customer?
... View more
