Hi: I was told by your customer service person to leave a comment here. I was preparing this morning to check in for tomorrow's flight online (Flt. 493 at 8:10a PDT on 10/17). At exactly 8:10a I tried to check in and was told that due to policies, fare rules, etc., that I could not check-in. Certainly not every online-allotted boarding pass for that flight was given out in the first few seconds of availability. I tried several times to no avail. SWA customer service said there was nothing else they could do, they have no access to the internet, they could not put a request in my record, etc. This is unacceptable. They also said I could go to the airport to check in...but the airport is over an hour away. Not much help.
I stopped flying American West/USAir quite awhile back because of their "attitude" after the merger and I have been quite satisified with SWA up until now. I fly SWA fairly frequently and my travel schedule will be significantly increasing in 2008. IBut if this is going to occur regularly, I guess I will have to look toward some other airlines to meet my needs.
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