Southwest is very inconsistent with their policies. I flew SWA 8 times in one year and was singled out coming home from Vegas that I too large for one seat. I must have gained a ton of weight in Vegas because on my flight to Vegas I was fine but flying home I was too large. When I asked SWA what the guidelines were, they told me that I had to be able to sit in my seat with the armrests down. Which is not a problem. SWA...your customer service blows. Your policies are inconsistent and it is unfair that you pull out the SAFETY card when it does not apply. Maybe here is a thought...since you no longer serve drinks with a cart, make the seats a little wider 🙂
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