I LOVE Southwest! You guys are truly the best when it comes to customer service, in every sense of the word!
Thank you for putting the flying public first, and especially for not inundating us with all those fees we get from other airlines!.... just because we need to change reservations or flights...!
My only complaint-if you can call it that, is that you guys are losing your "fun" side.
I know the jokes and quips might get old to you, as you fly everyday, but we, the flying public, love it. It can sometimes be the difference between a humdrum day, and that little something that makes us laugh or smile.
I've even had the experience of the pilots joining in, and I still remember his comments! Now THAT was really cool!
Keep up the great work, as we appreciate you, jokes, peanuts, and all!
... View more