03-11-2011
09:50 AM
7 Loves
Mr. Green,
Your posting about how wonderful this new program is a play out of the corporate baloney playbook. Saying that people you researched wantted this is an insult. Really. Why don't you post the first names of the people in your surveys that siad they wanted their benefits cut in half? Or those of the frequent flyers that wanted to see their rpaid rewards beome worht a hell of a lot less? Please do. I'd love to see such openness in the true LUV spirit.
It seems like the big mistake is an airline being run by a former CFO. Mr. CFO only knows how to concentrate on costs. Rapid Rewards? That's only a cost - let's cut 'em in half. Loyalty - Smoyalty. Who cares.
Mr. Green, what has happened to the attitude that got southwest here? Is the LUV airline actually going to admit that a lot of people aren't happy about the revised Rapid Rewards changes? Or, will we get another of your ridiculous the program has been enhanced based on your feedback.
You guys are sorely mistaken if you don't reconsider. You don't get it. To move ahead wthout fixing the problem - welcome to the world of the big guys and their attitudes - take or leave it.
For me, I finish the flights I have then it is goodbye Southwest.
... View more