I myself love reading the "Warm Fuzzy" packet of letters that Colleen distributes. I always have a box of tissues next to me when I sit down to read them. I must add a few "attaboys(and girls)" to Angela's list of front line employees going above and beyond. As a Customer Care Representative/Supervisor for Reservations, I see examples everyday of our Reservation Sales Agents going that extra mile to assist our passengers. I know it isn't "face to face" service when you call Reservations, but the personal touch and heartfelt care still shines in each of our voices.
... View more