You didn't have any trouble taking his money when he paid. He has flown with you many times, any one of these times did you inform him he is not in compliance with your policy and it is a good thing he bought two seats? It seems to me he is in compliance as he can sit with the arm rests down, but even so, he can afford 2 seats and anyone would say having 2 is more comfortable than 1 as flying is always cramped for nearly everyone. I am bigger than he is and I fly often and never had an issue with any of the airlines I used. He is not so fat that he is any kind of safety risk, what a bunch of bull. How embarrassing a situation like that would be! You should be ashamed of how you handled this even if it is your "sometimes enforced policy". I guess you have the right to make any policy you want, no fatties, no tallies, no kids, no Norwegians, no GED graduates etc.. I know I will stay clear of using southwest because of this situation. I deal with companies and people that treat me with respect and dignity and stay clear of those who don't.
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