I personally cannot stand Southwest and have made it a point not to fly them. I used to fly Burbank to El Paso, Texas, and have found the staff to be obnoxous and annoying. Rather than sue, I just don't give them my business
HOWEVER - I did have to book. I have a service dog, and reservations would not book me unless I told them why I have a service dog. At that point, I just hung up and flew another airline. No problems with their competition !
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