I am upset with the upcoming rapid rewards program details. I believe the old program is what set SWA apart from all the "other guys". I will have to spend more money for the same thing I was getting before. SWA is trying to make it seem better for the consumer, but in reality it is better for SWA's bottom line!!! I am torn in my loyalty to SWA and will consider other airlines now when booking a flight.
... View more
