John states that Southwest have never had a plane crash. While their safety record is excellent that statement is not true. They have had two crashes, though it is true that no-one on board a Southwest plane has died in a crash. John's statement should be corrected out of respect for the child killed when a Southwest plane crashed at Chicago Midway.
Kudos to Southwest for allowing an open debate on the blog. However, surely someone should be dismissed to prove that the same situation won't be allowed to happen again?
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