01-20-2011
06:16 PM
3 Loves
Ok seriously. I come on here to articulate my worries of the new system to you (math doesn't lie, you're cheating average people like me) and then today I get a Rapid Rewards Update? All excited, I open to see if you actually DID listen to us, but the answer was NO, you DIDN'T. Instead you restated your ability to listen to me, and said that you are implementing this system you know I've been asking for and will love.
Please don't mock me. I have an education. I can crunch numbers. The fact that I HAVE to now shows how horrible your new system is.
I don't mind if you need more money. You're a business. Every business needs more money. I only mind that you say this is what I wanted, when it clearly isn't. Get those marketers you're paying to convince me I want this to instead convince me that this is necessary for your profits, because I'd feel a lot better about that one.
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01-16-2011
03:28 PM
4 Loves
Well, I haven't flown anything but southwest in maybe 8 years, but perhaps it's time to try a new airline? If my math is correct, my Wanna Get Away flights (which are within my budget) give me a horrible return compared to now. How did Southwest not anticipate us, the customers, not doing math to figure things out? Was the assumption that we are really so dumb (and apparently, now, rich) to just miss this?
Oh well. I guess good things can't last forever. If you defended it by saying you are having money problems and need more revenue to sustain yourself, that'd be one thing... but claiming that this is what WE wanted? Well... that's just insulting and condescending.
Last month I finally subscribed to the Chase card, and I guarantee it will be canceled within this month.
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