Dear Southwest,
What once made you great is now nearly extinct. You have completely obliterated any differentiation in your Frequent Flier program, and now you are removing the most comfortable seats in the industry (and decreasing the most legroom) so that you can cram more people in the same space. I particularly love the PR campaign you've created to spin this as movement in a positive (and "green") direction. Ha. As someone who flew 100+ legs in a year and held a companion pass and A-list seating for years, I am writing to let you know that I've officially broken up with you. You were my favorite; you're now no different than the 'others.' Way to go.
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