Oh, Southwest. Just yesterday a friend of mine was raving about you, and then I came home and read about this mess. Your pilot's behavior was inexcusable and rude; it doesn't matter what your "policy" is, if you're going to disregard it and let individuals make random decisions like this. You owe Kevin Smith a true apology--and I hope the furor he's raising is making you realize just how many people you're discriminating against a) by having a policy against fat people at all, b) by being completely arbitrary about it, and c) by refusing to even apologize or admit you might be in the wrong.
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