I think that families with little ones should be allowed to preboard. I watched a lady board a flight in New Orleans a few weeks ago with a toddler, stroller, carseat and diaper bag. She had to wait in the jet bridge behind the A's with all this stuff trying to make about a 2 year old behave and be patient. Then, she had to try not to wack people in the head with the carseat as she struggled to find a seat. She looked totally stressed out, but somehow managed to keep her composure. I heard her complain to a pilot when she got off, and I don't blame her one bit even though I don't have kids. It was very poor customer service, and frankly, I think impolite. Why couldn't families who want to preboards be asked to sit beyond a certain row? Then, the Business Select Customers wouldn't be mad and wouldn't lose their primo seats, and Southwest could still make money off of them which is what this all seems to be about.
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