I love SW and always fly them. I too had to sit next to a person who was obese on a Chi- Hou flight. I was miserable and I can' t believe the flight attendents allowed this to happen. However, after landing, I wrote SW, explaining the situation. They made it right. My advice? BEFORE THE FLIGHT TAKES OFF, bring it to the attention of the flight staff, saying that it is unacceptable to you and that it is THEIR responsibility to make an accomodation.
PS - when you fly standby/change your flight, don't expect the same situation as you originally booked. SW should not have allowed Mr Smith to change, as 2 seats weren't available.
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