02-15-2010
07:08 AM
1 Love
It doesn't really matter how fat people think Mr Smith is. The problem with this incident is that even if he IS too fat according to Southwest's policy of 25 years that they are so proud of, they should have mentioned something BEFORE he boarded the plane and not AFTER he was seated and ready to fly. There is no excuse for publicly humiliating a paying customer, whatever the reason.
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