For shame. I'm glad this incident happened so I know about the discriminator practices of this airline. At least I can avoid this situation for my self, my friends, and my family by never ever doing business with you again.
Had this just been a mistake and corrective action been taken to fix it, it would be a completely different story. To think you stand by this behavior with this hollow apology is worse than the incident its self.
For all you people praising SWA's protection of your safety. You should listen to Natali's story. The woman on the second flight that they made a show out of. There was NO safety issue there. There was already an empty "fatty" seat between her and kevin. http://smodcast.com/smods/smodcast107.html
For shame SWA.
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