Sorry, but your customer service is by far the worst in the business. I stopped using your airline long ago. No discount could make me change my mind.
As for the persons of substance issue, there is nothing worse that have a parent with a baby in his/her lap next to you and yet you allow this. Every baloney rule you posted above would apply to the babes in arms as well, and yet you allow them.
Evidently you don't care about the comfort of ANY of your customers. By the way, you can have planes made more comfortable, oh, but you'd have to let go of some revenue and we know how the few at the top like their big bucks.
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