I wish Mr. Kelley would take a break from the strings and look at his company's NEW customer service issues. I was a dedicated SW A-List member, flying every week. I had a pretty upsetting in-flight incident with an attendant in the beginning of August, and of of yet ... have not heard a resolution. I received an email in the beginning of Sept. stating "we are still working on it.". A standard cover letter ... to explain delays in resolving customer service issue. How poor!! Since then, this past dedicated passenger has flow 7 RT's across the nation, and have only chosen SW once. Until I feel that SW appreciates my business ... I will not appreciate them as my preferred carrier.
Can you strum the blues for me, Mr. Kelley?
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