02-15-2010
01:30 PM
To Southwest Airlines:
Learn how to apologize in a way that doesn't look like you are trying to cover your ass. Learn how to not knee jerk respond to what has to be the scariest thing (social media) since the boogeyman to you corporate types. You got caught. You got caught being a jerk to someone you had some percieved power over. You are the playground bully. Try this: Apologize like you mean it, say it with feeling and admit you were just meing a bunch of bullies.
Oh and by the way, free bags or not, I'll be taking my 12 times a year round trips to LA to Virgin. Way better over there and they like us no matter what size we are.
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