Regardless of the seat, I have had to fly Southwest on the saddest of times when my parents passed away. The kindness, patience, and caring I received was beyond wonderful. SW staff did not know why I was travelling either so the effort was really amazing. Sudden shock and grief makes the most competent traveler vulnerable. With Southwest, I felt like I had a whole team of supportive people who got me from Ne to Florida quickly and for a price far less expensive than any other airline, even with bereavement rates. My seat was roomy and comfortable as well but the kindness of the ground crew and the flight crews really made it special. Thank you Southwest.
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