02-16-2010
12:22 AM
I understand that you have a Customer of Size policy. However, I do not understand how someone who is already seated, buckled in without an extender and has the arm rests down doesn't fit in the seat and has to be ejected. The people seated next to him were asked if he was encroaching on their space and they said 'no' But your staff, who are obviously fat-phobic decided that he was a safety risk. I am not a skinny girl, in fact, the first time I flew Southwest I was terrified of being singles out for your policy even though I am nowhere close to the size of Kevin Smith because I have read many stories of women and men in the 200's being forced to purchase a second seat even though they can fit in one. Thanksfully, I was not told I had to buy a second seat...but I am not flying your airline again because I can see that all Southwest cares about it money...It isn't about safety or comfort, it is about money. The more seats they can fit on a plane, the more tickets they can sell per flight...especially when they are charging some people double! The average airline seat of 17-18 inches is smaller than a small office chair, movie theater seat or car seat. It is pretty bad when I am 5'6" and my knees are hitting the seat in front of me...I feel sorry for the tall people in the world...
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